Caresoft CRM runs unlimited hospital clients from a single deployment — each in its own isolated database, each with its own team, integrations and data. Three access layers, one product, no per-client install.
Each layer is a separate entry point with its own session. Who you are decides what you see — from running the whole product down to a single hospital's front desk.
The Control Centre — your view across every hospital on the platform.
Each hospital runs its own workspace — without touching anyone else's.
The day-to-day CRM the hospital's team actually works in.
Create a client in the Control Centre and the platform spins up a dedicated database for it, applies the full schema, and seeds its roles, master data and first admin. One codebase keeps serving everyone; the data never mixes.
From first enquiry to a loyal patient — capture, engage and measure across the full journey.
Capture enquiries from every source, score them, and move them through a drag-and-drop stage board to conversion.
One record per patient: visits, communications, consent, lifetime value — pulled together in a single view.
Book, confirm and track OPD, IPD, teleconsult and procedures, with no-show tracking built in.
Send WhatsApp, SMS and email from any record. Templates, delivery status and a full message log.
Assign follow-ups with due dates and priorities so no enquiry goes cold.
Track referring doctors, clinics and corporates — and the revenue each one brings in.
Run outreach campaigns and see spend against leads, conversions and revenue.
Capture patient sentiment, sort promoters from detractors, and close the loop on complaints.
Source performance, conversion funnel and team productivity, ready to read at a glance.
Each hospital configures its own providers. Credentials are encrypted at rest and stay inside that client's database. Until a provider is switched on, actions are safely logged — so the CRM works from day one.
The things that matter for patient data are built in, not bolted on.
A separate database per client — no shared tables, no cross-tenant leakage.
Integration credentials sealed with AES-256-GCM, decrypted only in use.
Every page checks permissions; users only reach what their role allows.
Per-patient consent capture and configurable consent text for the DPDP Act.
Run /install.php first to create the platform and the Apollo demo hospital. Then sign in to any layer below. Remember to delete the installer afterwards.
Direct links to all areas of the product. Pages marked with a lock open the matching login first.
Caresoft CRM is a multi-tenant hospital and clinic CRM that manages patient leads end to end — capture from ads and website, WhatsApp/SMS/email follow-up automation, appointment booking, Patient 360, referrals, payments and analytics — with each hospital isolated in its own database.
Yes. It is built for Indian hospitals and clinics with ABDM/ABHA readiness, Caresoft HIS integration, WhatsApp Cloud API support, Indian payment gateways (Razorpay, Cashfree, PayU) and DPDP-aligned consent handling, and is already used across 1,000+ hospitals in India and 12+ countries.
Yes. It supports the WhatsApp Official (Cloud) API, SMS and email for two-way messaging, plus integrations with Caresoft HIS, ABDM/ABHA, lab systems and 28+ connectors including Meta and Google lead ads.
Yes. Every hospital can add its own custom fields to leads and patients and build its own live reports and dashboards with no coding, and connect via a REST API or bulk CSV/Excel import.
You can start a 14-day free trial that provisions your own isolated workspace instantly, with no card required.